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(Effective Date on September 01, 2021) Personal Information Processing Policy

Privacy Policy

Overseas Customer Technical Support Site (the “Website”) of Xperix Inc. (the “Company” or “us”) has established and released this Privacy Policy to protect your personal data in accordance with the PERSONAL INFORMATION PROTECTION ACT, and properly respond to any complaints regarding your personal data.

Article 1. Personal data we collect and How do we collect your data?

1. Personal data we collect

In order to manage product-related inquiries and to provide technical supports, the Company collects the following personal information.

For the purpose of this Privacy Policy, the following terms apply to both the Company and you.

  • TICKET means a post created by a customer or Xperix technical support team on the Website. Only the requester who created the Ticket has access to the ticket, and Xperix's technical support team with the agent's authority on the Website may review the Ticket to provide technical support.
  • TICKET CREATION means registering the first post of inquiry on the Website.
  • The ticket is created with the following path:
    • It can be created after the customer’s log-in.
    • Customers can request Ticket Creation via Chat-bot.
    • Customers can automatically generate Tickets by sending an email to
  • CHAT-BOT means a chat-based automatic response service provided by the site.

We collect the following Personal data from Website, e-mails, messengers, remote support, etc. in response to technical inquiries made via Tickets.


Related service

Required information

Essential Information

When you join the membership

Name, Email, Company Name, Country, Region, The name of the company that purchased, Company Type ( Xperix  Authorized Distributor, SI, End-User, Dealer, Reseller)

Optional Information

When you join the membership

Phone Number, Position, Department

Essential Information

Requester Information management by creating a ticket

Name, Email

Optional Information

Requester Information management by creating a ticket

Region, Company Name, Country, The name of the company that purchased, Company Type ( Xperix Authorized Distributor, SI, End-User, Dealer, Reseller)

Essential Information

Sending Email Verification for eliciting customer account registration

Name, Email

Essential Information

Sending Email response through Freshdesk by Xperix TS team

Name, Email

You may reject the collection of information. Provided, that in case of rejection, your use of the services may be limited.

2. How do we collect your data?

We collect your data through:

  • Direct registration and Ticket creation by customer on the Website
  • Customer’s Request via Chat-bot to create Ticket
  • Response by Customer to Ticket which is created using information provided by the customer
  • Customer’s email inquiry sent to Once a customer sends an email to directly, the email creates a Ticket and the Website automatically sends a verification email to enable the access to Website. The customer’s name and email are stored in the Website to send the verification email to the customer.

Article 2. How will we use your data? 

We collect and use your personal data for the purposes set out below. We solely use the collected personal data for the following purposes only. In the event of any changes to such purposes, we will take the necessary measures required by laws, including obtaining your prior consent.

  • To Provide Technical Supports: Handling Inquiry, Analysis and Following up of Technical Support Issue, Sending the response for registered ticket, Sending an email to allow to send announcement/known issue, etc. from the Website-Forum.
  • To analyze Trends on Customer Inquiries: Use statistical analysis data for each customer, market research, product planning, quality issue analysis data.

Article 3. Provision of your personal data to a third party

Unless we acquire your prior consent or otherwise required by applicable laws, we do not, in any case, provide your personal data to a third party.

Article 4. Entrustment and international transfer of your personal data 

We entrust the processing of personal data to external entities in order to provide more convenient and improved services for you. We manage and supervise the entrusted entities to ensure that the entrusted entities process personal data solely for the entrusted tasks, take technical and administrative security measures, and comply with applicable laws relating to personal data.

In the event that details of entrusted tasks or entrusted entities change, we will promptly disclose such information under Article 11 of this Privacy Policy.

Entrusted Entity

Country and Contact Information

Entrusted Task

Entrusted information

Date of entrustment and method

Delivery purpose and

Retention period

Freshworks, Inc.

(1250 Bayhill Drive, Suite 315, San Bruno, CA 94066 (1-650-513-0514))


+1 (866) 832-3090

C/S, Operation, Maintenance,

Sending an email response,

Sending announcement or etc. in Forum Posts

Name, e-mail address, customer information, record on the user’s tickets, relevant data (Includes information originally collected and information that has changed through modification of the information)

Transfer via network upon Customers’ entering personal information on Website

Until the Customer withdraws consent or from the membership. Until the entrustment contract is terminated

Article 5. How long are we going to keep your data?

Unless required by applicable laws, we promptly destroy personal data after achieving the purposes for which it was collected. We will retain personal data collected upon your consent for an agreed period.

If you wish to withdraw your consent or withdraw from membership, request it with a Ticket. Your requests will be processed immediately after confirmation.

In the event that applicable laws require the personal data to be retained, we may keep your information for a certain period of time as stipulated in applicable laws as follows:

Retention period

Applicable laws

① Personal data relating to the use of services: 3 months

Protection of Communications Secrets Act

② Records on labeling and advertising: 6 months

Act on Consumer Protection in Electronic Commerce

③ Records regarding contracts or subscription cancellation: 5 years

Act on Consumer Protection in Electronic Commerce

④ Records on payment and supply of goods: 5 years

Act on Consumer Protection in Electronic Commerce

⑤ Records on consumer inquiries, responses to claims, or settlement of disputes: 3 years

Act on Consumer Protection in Electronic Commerce

⑥ Records of user identification: 6 months

Act on Promotion of Information and Communications Network Utilization and Information Protection

Article 6. What are your data protection rights, and how to enforce them?

1. You can at any time exercise the following rights pertaining to the protection of personal data:

  • Your right to request access to personal data: You have the right to request copies of your personal data.
  • Your right to request correction of errors: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
  • Your right to request deletion of personal data: You have the right to request that we erase your personal data under certain conditions.
  • Your right to request suspension of processing of your personal data: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Your right to oppose our processing of your personal data: You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability: You have the right to request that we transfer your personal data to another organization or directly to you under certain conditions. However, the applicable law may provide otherwise depending on which country you lie in, in which case our policy may change accordingly.

2. The rights set forth in paragraph 1 above may be exercised in writing and by telephone, e-mail or fax, etc., and the Company shall take measures immediately after completing the user verification process.

3. In principle, we do not collect the personal data of users under the age of 16. We will delete the personal data of Users once it is notified that the User is under 16. However, the applicable law may provide otherwise depending on which country you live in, in which case our policy may change accordingly.

Article 7. How do we destroy your personal data

Once the purposes for which personal data is being processed are achieved, we promptly destroy said personal data by default. Procedure and method of destruction are as follows:

1. Procedure

Once the purposes have been achieved or the retention period has passed, your personal data will be either destroyed immediately or after being stored for a certain period of time in a separate database (separate documents if the information is on paper) as required by internal policies or applicable laws. Personal data transferred to the database will not be used for any other purpose unless required by law.

2. Method of destroying personal data

The information in the form of electronic files will be deleted using technical methods that prevent records from being recovered. Personal data printed on paper will be either shredded or incinerated.

Article 8. How to contact our Data Protection Officer? 

In order to protect your personal data and respond to complaints regarding personal data, we have appointed a Data Protection Officer and the relevant division as follows:

Data Protection Officer

Data Protection Division

You can contact the Data Protection Officer or the division for any inquiries on personal data protection and complaints while using our services. We will promptly respond to and process your inquiries.

If you need counseling on personal information infringement, you can contact the Personal Information Infringement Reporting Center, the Cyber Crime Investigation Department of the Supreme Prosecutors' Office, and the Cyber Security Department of the National Police Agency, and the like.

  • Personal Information Infringement Notification Center (operated by Korea Internet & Security Agency)
    • Jurisdiction: Report complaints about personal information infringement, apply for consultation
    • Website:
    • Telephone: (without area code) 118
  • Cyber Investigation Department, Supreme Prosecutors' Office
  • National Police Agency Cyber Safety Bureau

Article 9. How do we protect your personal data?

We take technical, administrative, and physical measures necessary for ensuring security as follows:

The Company takes technical, administrative, and physical measures necessary to ensure safety so that personal information is not lost, stolen, leaked, altered or damaged:

1. Encryption of personal information

Personal information is protected by a password, and important data is protected using security features such as encrypting files and transmitted data or using the file lock function.

2. Technical measures against illegal intrusion

The company always monitors customers' personal information to prevent it from being leaked or damaged by hacking or computer viruses. We regularly maintain anti-virus programs to prevent personal information infringement.

3. Restrictions on Access to the Processing System of Personal Information

The Company is taking the necessary steps for a systematic database system that can process personal information.

4. Handling of personal information and training of employees

Personal information-related employees provide regular training for personnel on the acquisition of new security technologies and on their privacy obligations.

5. Managing personal passwords

In principle, a password is available only to the designated user. The Company is not liable for any issues arising from personal information (e.g. password) leakage caused by individual carelessness, or the general risks associated with the internet and online services. The Company urges users to have a strong awareness of security for their passwords, to frequently change their passwords, and to exercise caution when logging in to the services on public IP.

Article 10. About cookies, types of cookies we use, and how to refuse them 

We use cookies to store and retrieve your data from time to time to provide relevant and useful services to you.

1. What are Cookies?

Cookies are small text files that the servers running our website send to your computers and are stored on your computer hard disks.

2. Types of cookies used by us

We use these cookies so we can recognize you on the Website and remember your previously selected preferences. These include the language preference and location of the User. A mix of first-party and third-party cookies are used.

3. How to reject cookie settings

You can choose whether or not to accept cookies, provided, however, that we shall not be held accountable for any issues or limitations in using services caused by disabling cookies.

  • Internet Explorer : Select Tools menu > Select Internet Options > Click the Privacy tab > Advanced Privacy Settings > Cookie Level Settings
  • Microsoft Edge : Choose Settings menu > Cookies and sites permissions > Cookies and data stored / Site permissions
  • Chrome : Choose Settings menu > Display advanced settings > Select privacy and security > Select content settings > Cookie level settings
  • Safari : Select preferences menu > Personal Information tab > Cookies and website data level settings

Article 11. Updates or changes to our Privacy Policy

Any changes will be effective 7 days after we post the revised Privacy Policy through 'Forum>Privacy Policy>Announcement' section on the Website.

  • Announcement Date: 1st Nov, 2021
  • Effective Date: 8th Nov, 2021