- Guide the register to sit facing front of the fingerprint scanner.
- Check if the register’s finger tips are clean without any dirt.
*Ask to wipe on their cloth or clean if dirty.
- Wipe the sensing area with cleaner and dry cloth.
- Use only dry cloth if no cleaner.
- Clean the sensing area only when the green lights are off.
- The sensing area should maintain dry and clean
- The fingers are to be spread slightly for good image capture as below.
- The fingers are to be placed inside the sensing area.
- Should not be taking only the finger tips nor diagonal directions.
- Case 1 – Blur, dim image or too much white area
- STEP 1. Take a warm breath to the finger tips before capture.
- STEP 2. Use small amount of hand cream or any lotion if available.
- Case 2 – Very focused image but fingerprint area is too black
- STEP 1. Wipe fingers on a dry cloth or ask to wipe on their cloth.
- STEP 2. Use ethanol (alcohol) to wipe the fingers and dry enough to evaporate.
※ Follow Step 2 if Step 1 still fails
※ Please follow the operator’s instructions.
- Please sit facing front of the fingerprint scanner.
- Make sure your hands are clean before fingerprint capture.
- Place the fingers precisely on the green screen area as below picture.
- The fingers are not to be placed off the green screen.
- Spread the fingers slightly when capturing.
- There will be 3 captures of fingerprints as below picture.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69121553450/original/xr1JXEWSrEn_Gbzh3U2QupzzA-4YM7Utlw.png?1721276683)