Tech Support

When you try to install SDK, if you get these following messages.   First, try to install SDK as administrator.  Additionally, please do follow...

One Finger Placing a finger on the proper position. The tip of a finger must be on about 1cm apart from the t op of the glass surface as figure 1- 1 [ ...

Guide the register to sit facing front of the fingerprint scanner. Check if the register’s finger tips are clean without any dirt.  *Ask to wipe on th...

The 4 + 4 + 2 method is a fingerprint capture technique that involves taking flat impressions of an individual's four fingers on each hand, followed by...

The RealScan S60/S60M uses Win USB,  No driver installation is required.  Please check the connection status in Device Manager

Open RealScan Sample Application Select the options as show in the figure to capture custom size of fingerprint and palm print using Custom Mode  ...

Steps for Sequence check using the sample Application 1. Capture Left or Right Hand Four Fingers using Sample Application as shown in figure ...

This issue occurs in C# Sample Application Unable to load DLL 'RS_SDK.dll': The specified module could not be found. (Exception from HRESULT:...

    You can set the NFIQ 1, 2  Setting through this function and required NFIQ2 Library(NFIQ2.dll) to use this feature      int IQ = 2; // NFIQ1 value : 0 ...

Open the RealScan Sample Application and go to IO option in the bottom of application Activate the foot and check the foot pedal option that works wi...