This page provides troubleshooting steps for when the device does not power on.
STEP 1. Check the Power LED
When the device is connected to the PC, the red power LED should turn on.
STEP 2. Check the Power Switch
Ensure that the power switch is turned on.
STEP 3. Check the USB Port
Verify that the device and the PC are properly connected via the USB port.
STEP 4. Change the PC Port
Try connecting the device to a different USB port on the PC and check again.
STEP 5. Change the PC
Try using a different PC and check if the device powers on.
STEP 6. Submit an AS Request
If steps 1-5 do not resolve the issue, please submit an AS request.