Tech Support

This page provides solutions for when the RFID is not being read.

STEP 1. Check Device Specifications

Please check if the device supports RFID reading. Check the label on the back of the device.
The RPN-B model does not support RFID reading.

STEP 2. Check 'Smart Card Reader' in 'Device Manager'

Verify that the smart card reader for reading electronic passports (RF chip) is connected.
If the smart card reader is not connected, reconnect the device and check again, or try a different PC.

STEP 3. Check Services

If the 'Smart Card Reader' is detected in 'Device Manager' but RFID is still not being read, follow these steps:

1. Go to 'Services' - 'Smart Card' and set as follows:
   • Startup type: Automatic / Service status: Running
     
2. Set 'Certificate Propagation' as follows:
   • Startup type: Disabled / Service status: Stopped
     
     
     

STEP 4. Install Secunet License

If Steps 1-3 have been checked and the RFID is still not being read, verify the Secunet License installation.

[Install] RFID Secunet License Installation Guide

STEP 5. Disable the Built-in Smart Card Reader 

Set the PC’s built-in smart card reader to Disabled in Device Manager.

This issue occurs due to a conflict between the PC’s built-in smart card reader and the smart card reader of the passport scanner.

Disable the built-in smart card reader in Device Manager by setting it to Disabled.

STEP 6. Reinstall the .NET Framework 

This issue may also occur if the installed .NET Framework is either not present or improperly registered in the system registry.

Download and install the appropriate .NET Framework from the official Microsoft website.

- .NET Framework 4.8.1 Service Pack

- .NET Framework 3.5 Service Pack

To check the installed version of .NET Framework using the Command Prompt, follow the steps below: 

1. Open the Command Prompt (CMD) and enter the following command:

reg query "HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full" /v Release

2.  Refer to the table below to identify the corresponding .NET Framework version. 

STEP 7. Submit an AS Request

If steps 1-6 do not resolve the issue, please submit an AS request.

[Product malfunction] How do I request repair/inspection when the product malfunctions?